Refund policy

Your satisfaction is our priority.

• 🔁 Returns or exchanges are accepted within 3 days of delivery
• 📦 Products must be unused, unopened, and in original packaging
• 🧾 Proof of purchase (order ID/invoice) is required

❌ Non-Returnable Items:

• Opened or used cosmetics (due to hygiene reasons)
• Personal care items once unsealed
• Clearance / discounted items

✅ Eligible Reasons:

• Wrong product delivered
• Damaged or defective item
• Missing items in the order
  
  
  • 💰 Refunds are processed only after inspection of returned product
  • ⏳ Processing time: 5–7 working days after approval
    💳 Refund Methods:
  • Bank transfer (UAE accounts)
  • Digital wallets (if applicable)

  Note: Shipping charges are non-refundable unless the error is from our side